OCRT Complaints Procedures
Are you satisfied with how we treated you? We hope that our office staff as well as the Review Tribunal members
assigned to hear your appeal treated you with respect, courtesy
and professionalism. If that is not the case, please do not hesitate
to share your concerns with us and indicate what you feel could
have been done to better serve you. You can use the form provided
on this web site, call us at 1-800-363-0076, send an e-mail to
info@ocrt-bctr.gc.ca with the subject line "Complaint," or
write us a letter. You will receive an answer as soon as possible.
If your complaint pertains to one of our employees, please provide
us with that employee’s name, the date on which the two of
you spoke, and an explanation of what you found upsetting. Your
complaint will be directed to that employee’s supervisor.
If you are complaining about the manner in which you were treated
at the hearing, please provide the date and location of the hearing
and indicate whether your complaint pertains to all three panel
members or only one or two of them. Your complaint may lead to
an internal investigation if the Commissioner considers such
action to be advisable. In that event, the panel members who are
the subject
of your complaint may be asked to account for their actions.
However, they will only be informed of the complaint after they
have issued
their decision on your appeal.
We are also interested in receiving your feedback on any other
matters of concern that you may have about our services. For
instance, was the hearing location suitable? As well, if an
interpreter was
provided at your hearing, please let us know if you were satisfied
with the quality of the interpretation or not. We will be happy
to answer any of your questions or concerns.
See - Complaint Form - OCRT Operations
and Hearings
Private Disability Insurance Complaints
Unfortunately the OCRT cannot investigate complaints on matters
outside its mandate. If you wish to raise concerns regarding public/private
disability insurance, there is a body responsible for the oversight
of disability insurance providers. Please contact the Financial Consumer Agency of Canada (FCAC).
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