Frequently Asked Questions for the Canada Pension Plan (CPP) Retirement Application
- Q.1. What CPP related services are available on-line?
- Q.2. What is the CPP Retirement Application?
- Q.3. Can I complete my CPP Retirement Application on-line?
- Q.4. Do I have to print my application?
- Q.5. What if I do not have a printer?
- Q.6. Is the CPP Retirement Application easy to use?
- Q.7. Is it secure for me to apply on-line for my CPP Retirement pension?
- Q.8. How will I know if my on-line application has been received?
- Q.9 How do I submit my Signature Page or any other applicable documents when I apply on-line?
- Q.10. How do I get back to the information sheet once I am in the application?
- Q.11. Why is this a two-part application process?
- Q.12. What can I do if I am experiencing technical problems while using the CPP Retirement Application?
- Q.13. Can I apply for my Old Age Security pension on-line?
Q.1. What CPP related services are available on-line?
A.1. The following services are available on-line:
Canada Pension Plan Statement of Contributions On-line
Your Statement of Contributions contains a history of your earnings and contributions to the CPP, as well as estimates for any CPP benefits you may be eligible to receive. View and print an up-to-date version of your Canada Pension Plan Statement of Contributions. You will need a Personal Access Code (PAC) to use this on-line service.
Canadian Retirement Income Calculator
Estimate your total retirement income taking into account any government pensions, RRSP's, employee pensions and other income you may have. This on-line calculator will allow you to estimate your retirement income, an important piece of information when planning your retirement. You may wish to use the calculator before applying for your CPP Retirement pension.
View and Update CPP and Old Age Security (OAS) Personal Information
View and update your personal information related to your CPP and OAS benefits. You will need a Personal Access Code (PAC) to use this on-line service.
Tax Information Slips On-line
View your Old Age Security (OAS) and Canada Pension Plan (CPP) tax information slips; print a copy of your OAS and CPP tax slips; and notify us if you wish to stop receiving your OAS and CPP tax slips by mail.
Top of page | Canada Pension Plan Retirement Application
Q.2. What is the CPP Retirement Application?
A.2. The CPP Retirement Application is an on-line service available 24 hours a day, 7 days a week that allows you to apply for your CPP Retirement pension on-line.
Top of page | Canada Pension Plan Retirement Application
Q.3. Can I complete my CPP Retirement Application on-line?
A.3. Applying for your CPP Retirement pension on-line is a two-part process. While you can fill out and submit your application on-line, to complete it you must print a 'Signature Page' (that appears in Step 7 of 8 of the application), sign it and mail it with any other required documents (if applicable) to Service Canada.
Top of page | Canada Pension Plan Retirement Application
Q.4. Do I have to print my application?
A.4. No, the on-line part of your application is sent to Service Canada electronically. However, to complete your application, you must print a 'Signature Page' (that appears in Step 7 of 8 of the application), sign it and mail it with any other required documents (if applicable) to Service Canada. You may also want to print a copy of Step 6 "Confirm & Submit" for your own records.
Top of page | Canada Pension Plan Retirement Application
Q.5. What if I do not have a printer?
A.5. You cannot apply for your CPP Retirement Pension on-line if you do not have access to a printer. You can request that a paper copy of the application be mailed to you by contacting us.
Top of page | Canada Pension Plan Retirement Application
Q.6. Is the CPP Retirement Application easy to use?
A.6. Yes, just follow the step-by-step instructions. Our on-line "Help" feature offers you additional information.
Top of page | Canada Pension Plan Retirement Application
Q.7. Is it secure for me to apply on-line for my CPP Retirement pension?
A.7. Yes. There are two main ways that we ensure the security of your transactions:
- The first level of security begins with our firewalls. Firewalls are a combination of hardware and software designed to securely separate the outside world from our internal computer systems.
- The second level of security is encryption. Encryption electronically scrambles the exchange of information between your computer and our computer. This minimizes the risk that outside parties will view or alter information being transmitted.
We also protect your information by not sharing it with third parties.
Top of page | Canada Pension Plan Retirement Application
Q.8. How will I know if my on-line application has been received?
A.8. When you confirm and submit your information in Step 6 "Confirm & Submit" of the application process, a new page will appear titled "Step 7-Complete your application". On this page, you will be told that your electronic application has been received. Near the bottom of this page, above the place where you sign, you will see a confirmation number as well as the date and time that you submitted the on-line part of your application.
Top of page | Canada Pension Plan Retirement Application
Q.9. How do I submit my Signature Page or any other applicable documents when I apply on-line?
A.9. Mail your Signature Page and any other applicable documents to the address that is printed in Step 7 "Complete your application".
Top of page | Canada Pension Plan Retirement Application
Q.10. How do I get back to the information sheet, once I am in the application?
A.10. While you are using this service, you can click on the "Help" button at the top of the page (on the top browser toolbar). A new window will open containing the information sheet for the application. You can also get help by selecting links within the application.
Top of page | Canada Pension Plan Retirement Application
Q.11. Why is this a two-part application process?
A.11. The two-part process is a requirement of CPP legislation. It helps ensure that benefits are only paid to the rightful beneficiary. The two-part on-line application offers a number of advantages:
1) You can access the on-line application 24 hours a day, 7 days a week from anywhere in the world. This saves you the trouble of getting an application from an office or asking to have one mailed to you.
2) The on-line application is easy to fill out. Just follow the steps. If you have a question at any time, there is an on-line "Help" feature in the top toolbar that lets you go back to the information sheet.
Once we have confirmed your identity and your pension application has been approved, you will be able to access several on-line services designed to help you manage your pension affairs (e.g. change your address; view and print your pension tax slips, etc). To use these services you will first need to obtain a Personal Access Code.
Top of page | Canada Pension Plan Retirement Application
Q.12. What can I do if I am experiencing problems while using the CPP Retirement Application?
A.12. If you have any questions or problems related to our CPP Retirement application, just select the "Contact Us" button at the top of the page (on the top browser toolbar). A new window will open that will provide you with phone numbers and a form for e-mails. Please note that if you are using a phone line to access the Internet, and you close down your connection before you have completed the on-line part of your application, all the information you had entered will be lost.
Top of page | Canada Pension Plan Retirement Application
Q.13. Can I apply for my Old Age Security pension on-line?
A.13. No, for the time being only the CPP Retirement Application can be filled out and submitted on-line. However, our long term plan is to make all Canada Pension Plan and Old Age Security applications available in a format that clients will be able to submit on-line.
