|
![Skip all menus (access key: 2)](/web/20060212151611im_/https://www.tc.gc.ca/images/18px.gif) |
Evenflo Consumer Telephone Contact Information |
TP2436
Road Safety Leaflet
# D2004-04 (E) |
Manufacturer:
|
Evenflo Company, Inc.
1801 Commerce Drive
Piqua, Ohio 45365
USA
|
|
|
Consumer Contact:
|
1-937-773-3971
|
|
|
Problem:
|
Effective January 01, 2004, Evenflo Company Inc. has cancelled the toll-free
consumer number for Canadian customers. It is understood that Evenflo has
maintained their toll-free number in the USA. Canadian consumers must now
use a direct dial number at their own cost to contact
Evenflo. Should consumers call the 1-800 number listed on the restraint
system or in the instruction manual, they will be instructed to use the
direct dial number.
|
|
|
Background:
|
Historically, all manufacturing companies for children's restraint
systems have provided a toll-free number for consumers to contact the
Customer Relations area. There are no requirements under the Canada
Motor Vehicle Safety Standards to provide this service, but all
manufacturers considered the toll-free number to be a very positive
consumer relations tool.
|
|
|
Consumer Recourse:
|
The new number for Evenflo is 1-937-773-3971. This will connect the
customer to the Parent Link division of the company. The hours of
operation are 8:00 am EST to 7:00 pm EST. In addition, the company may
be contacted via the web site at www.evenflo.com. Please note that
Canadians cannot use the web site for ordering purposes at this time.
As an alternative, a consumer could return to the retail outlet and
allow the retailer to contact Evenflo at the retailer's cost and then
the retailer could respond to the consumer with the information requested.
|
|
|
Transport Canada:
|
1-800-333-0371
|
|
|
Release Date:
|
March 30, 2004
|
|