Service Canada Public Opinion Research
Public opinion research is one way for Service Canada to check in with Canadians. We're asking questions and sharing ideas so we can better understand the needs and views of all citizens in order to provide the right types of programs and services.
Look below for brief descriptions of our Public Opinion Research. You may consult the final reports and their executive summaries which are available on the Library and Archives Canada Web site.
2006
- Immigrant Labour Market Information Needs and Satisfaction Focus Groups; final report delivered May 29, 2006. The goal of this study was to get a better understanding of the labour market information needs of new immigrants.
- Amicus # 32851452
- Focus Group Findings on Service Canada Branding and Service Issues; final report delivered March 31, 2006. The goal of this research was to get input from the Canadian public to help guide the development of the Service Canada marketing strategy.
- Amicus # 32851726
- Assessment of Service Canada Mobile Services in L’Anse St-Jean and Lamarche; final report delivered March 2006. This study was designed to assess Canadians’ needs and measure how satisfied the public has been with the service in regional Service Canada Centres.
- Amicus # 32851737
- Needs Assessment: Service Needs of Persons with Visual and Mobility Impairment; final report delivered March 2006. The goal of this study was to assess the needs of persons with disabilities in dealing with the Government of Canada by all means – phone, Web and in person.
- Amicus # 32851733
- Usability Testing with Persons with Disabilities: PWD Online; final report delivered March 2006. The purpose of this research was to see if the new PWD Online service is meeting the needs of persons with disabilities, their families, caregivers and service providers.
- Amicus # 32851720
- Client Satisfaction Research: 2006 Baseline Study (SC); final report delivered June 2006. This research examined perceptions of service quality among Service Canada clients on the Employment Insurance Program (EI), Canada Pension Plan (CPP) and Old Age Security (OAS) Programs, Employment Programs (EPB), and Social Insurance Number (SIN).
- Amicus # 33084613
2005
- My Service Canada Account Website Testing; final report delivered October 2005. This research looked for Canadians' input about My Service Canada Account, how well the Web site functions, and how easy it is to navigate.
- Amicus # 32443050
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T&C Web Site and the Information Needs of Intermediaries; The overall purpose of this research study was to uncover the needs of intermediaries, including career and employment counsellors and to determine how well the T&C Cluster as is, meets their needs.
- Amicus # 32602293
