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A) Introduction

The Marine Safety Quality Policy states:

Marine Safety is committed to deliver mandated programs and services at high levels of excellence in effectiveness, consistency, to promote and maintain safety in shipping and protection of the marine environment.

Marine Safety will pursue quality system initiatives that will foster quality culture across the organization, support continuous improvement and strive for stakeholder satisfaction to achieve the departmental mission of The Best Possible Transportation System.

As a means of implementing the quality policy, Marine Safety has committed itself to achieving compliance with the ISO 9001:2000 quality management system standard (ISO is the International Organization for Standardization). Although Marine Safety is not seeking certification to the ISO 9001:2000 standard, Marine Safety will implement all ISO 9001:2000 requirements, and all Marine Safety operations will be covered by the quality management system. Terminology used in the standard has been modified in the Quality Manual to reflect the service orientation of Marine Safety.

Factors which determine the extent of documentation for the quality management system include the size and structure of Marine Safety; the complexity and interaction of the processes; and the competence of Marine Safety personnel.

The Quality Manual contains the quality management system policies of Marine Safety and is applicable to all Marine Safety programs in order to provide consistency in service and application. For each process related to the quality management system, Marine Safety will establish procedures for that process (and a work instruction if required) which contain an operational policy and details of how the process is to be carried out.

This Quality Manual is based on the International Standard ISO 9001:2000.

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