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TABLE OF CONTENTS
A) Introduction
B) QUALITY MANAGEMENT SYSTEM POLICIES
1 Quality Management System
1.1 General Requirements
1.2 Documentation Requirements
2 Management responsibility
2.1 Management Commitment
2.2 Stakeholder Focus
2.3 Quality Policy
2.4 Planning
2.5 Responsibility, Authority and Communication
2.6 Management Review
3 Resource management
3.1 Provision of Resources
3.2 Human Resources
3.3 Infrastructure
3.4 Work Environment
4 Delivery of Services
4.1 Planning for Service Delivery
4.2 Stakeholder-related Processes
4.3 Design and Development
4.4 Purchasing
4.5 Service Delivery
4.6 Control of Monitoring and Measuring Devices
5 Measurement, analysis and improvement
5.1 General
5.2 Monitoring and Measurement
5.3 Control of Nonconforming Services
5.4 Analysis of Data
5.5 Improvement
CROSS REFERENCE OF ISO 9001:2000 AND THE QUALITY MANUAL
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