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TABLE OF CONTENTS 

A) Introduction

B) QUALITY MANAGEMENT SYSTEM POLICIES

1 Quality Management System

1.1 General Requirements
1.2 Documentation Requirements

• 1.2.1 Quality Manual
• 1.2.2 Control of Documents
• 1.2.3 Control of Records

2 Management responsibility

2.1 Management Commitment
2.2 Stakeholder Focus
2.3 Quality Policy
2.4 Planning

• 2.4.1 Quality Objectives
• 2.4.2 Quality Management System Planning

2.5 Responsibility, Authority and Communication

• 2.5.1 Responsibility and Authority
• 2.5.2 Quality Management Representative
• 2.5.3 Internal Communication

2.6 Management Review

• 2.6.1 General

3 Resource management

3.1 Provision of Resources
3.2 Human Resources

• 3.2.1 General
• 3.2.2 Competence, Awareness and Training

3.3 Infrastructure

3.4 Work Environment

4 Delivery of Services

4.1 Planning for Service Delivery
4.2 Stakeholder-related Processes

• 4.2.1 Identification of Stakeholder Requirements
• 4.2.2 Review of Service Requirements
• 4.2.3 Stakeholder Communication

4.3 Design and Development

• 4.3.1 Design and Development Planning

4.4 Purchasing

• 4.4.1 Purchasing Process
• 4.4.2 Purchasing Information
• 4.4.3 Verification of Purchased Product

4.5 Service Delivery

• 4.5.1 Control of Service Delivery
• 4.5.2 Validation of Processes for Service Delivery
• 4.5.3 Identification and Traceability
• 4.5.4 Stakeholder Property
• 4.5.5 Preservation of Product

4.6 Control of Monitoring and Measuring Devices

5 Measurement, analysis and improvement

5.1 General
5.2 Monitoring and Measurement

• 5.2.1 Stakeholder Satisfaction
• 5.2.2 Internal Audit
• 5.2.3 Monitoring and Measurement of Processes
• 5.2.4 Monitoring and Measurement of Service Delivery

5.3 Control of Nonconforming Services
5.4 Analysis of Data

5.5 Improvement

• 5.5.1 Continual Improvement
• 5.5.2 Corrective Action
• 5.5.3 Preventive Action

CROSS REFERENCE OF ISO 9001:2000 AND THE QUALITY MANUAL

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