Foreword

Overview of the Integrated Management System Standard

Part 1. Integrated Management System

• 1.1 Terms and Definitions
• 1.2 Applicability
• 1.3 General Requirements

Part 2. Management Responsibility

• 2.1 Shared Values & Ethics
• 2.2 Management Commitment
• 2.3 Strategic Direction and Business Planning
• 2.4 Stakeholder Focus
• 2.5 Responsibility, Authority and Communication
• 2.6 Risk Management
• 2.7 Management Review

Part 3. Resources

• 3.1 General
• 3.2 Human Resources
• 3.3 Infrastructure
• 3.4 Workplace

Part 4. Program Design and Delivery

• 4.1 General
• 4.2 Design
• 4.3 Delivery

Part 5. Measurement and Analysis

• 5.1 Stakeholder Focus
• 5.2 Quality assurance
• 5.3 Performance Measurement
• 5.4 Measurement and Monitoring
• 5.5 Reporting System