Objective

To provide skills in the management and resolution of a systemic issue to government and industry officials.

Who should attend

Any person designated by industry and Transport Canada who has the knowledge and skills to manage a systemic issue to successful resolution.

Description

Targeted Skills:

• Apply project management process to the management of the issue
  
  
• Define the roles and responsibilities of stakeholders in the issue
  
  
• Define the terms of reference and resource requirements for the Systemic Issue Management Team
  
  
• Link the issue with others to ensure correct scaling and scoping
  
  
• Manage a team of subject matter experts from industry and government
  
  
• Report to senior management on courses of action and recommendations
  
  
• Select and use the appropriate resolution process: issue, problem, conflict

Cultural Change:

• Breaking out of tightly defined roles
• Acceptance and commitment to the process

Delivery Mechanism

• A series of modules on: the overall project management approach to managing a Systemic Issue Management Team: integration of the processes of issue, problem and conflict resolution; supporting theory, tools and processes.
  
  
• Case studies for each of the processes

Prerequisites

• Completed Aircraft Certification Specialty Course or equivalent
• Demonstrated understanding of project management practices
• Impartiality recognized by peers on the systemic issue to be managed

External Participant Fee

• None

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• 24 participants per course

Duration

• 3 days

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