Our mandate

Our mandate consists of providing a sound management framework for civil aviation in Canada, mainly by:

• Providing advice to the Director General, Civil Aviation and its managers, nationally, on quality and resource management issues;
• Providing the National Civil Aviation Management Executive (NCAMX) with objective assessments about the design and operation of management practices, control systems, and information, in keeping with modern comptrollership principles;
• Contributing to the Civil Aviation continual improvement process and accountability for results;
• Ensuring timely, strategically focused, objective and evidence-based information on the performance of Civil Aviation policies, programs and initiatives;
• Acting as a focal point for functional and operational units to develop and maintain processes which contribute to the continual improvement of the management system;
• Providing leadership and advice to Civil Aviation quality initiatives, and facilitating their development and implementation;
• Earning the respect of our Civil Aviation colleagues, the aviation community and the public by providing sound leadership in the area of quality and resource management;
• Working with other colleagues in different disciplines and stakeholders to achieve our common aim;
• Contributing to the design of policies, programs, and initiatives that clearly define expected results and that embody sound performance measurement, reporting, and accountability provisions at their outset;
• Helping assess in an objective manner the results of government policies, programs and initiatives; including their impacts (both intended and unintended) and to assist in providing alternative ways of achieving expected results; and
• Remaining cognizant of changes and evolution in the aviation environment.

Our values

We uphold Civil Aviation's values of:

• Professionalism, by being competent, conscientious and impartial, and by adhering to high standards of conduct.
• Service, by responding to stakeholders while being sensitive to the needs of the public.
• Respect, by treating colleagues and stakeholders with fairness, honesty and trust.
• Teamwork, by working together with colleagues in different disciplines and stakeholders to achieve common aims.

Our Operating Principles

• Creating an environment that fosters continuous improvement within the Civil Aviation program and the aviation community.
• Promoting a shared commitment to enhancing aviation safety in Canada and internationally.
• Maintaining open communications and sharing information with each other, the aviation community and the public.
• Using risk management techniques and policies in decision-making and applying them consistently.
• Recognizing and strengthening professional qualifications, skills and knowledge.

What is our role?

We are a focal point for assisting functional and operational units to develop and maintain processes, which contribute to a healthy organisation. Quality and Resource Management is recognized as integral to supporting Civil Aviation's commitment to continuous improvement.

We will fulfill our role by...

• Providing leadership and support to Civil Aviation integrated management initiatives.
• Facilitating the development and implementation of integrated managment initiatives in Civil Aviation.
• Acting as functional support for quality and resource management.
• Tracking the implementation of specific quality improvement plans and corrective action plans.

Who do we serve?

Our direct clients are management and personnel in the regions and headquarters. Indirectly, we serve the "beneficiaries" of the Civil Aviation program (i.e., the aviation community and the traveling public).

Your feedback is important

Comments and suggestions are requested. Your participation will strengthen the Civil Aviation program by ensuring that it is tailored to meet collective needs. Please send us your feedback by telephone, facsimile or e-mail, or drop by.

Robert Sincennes
Director, Quality and Resource Management Branch (AARA)
Place de Ville, Tower "C"
330 Sparks Street, 5th Floor
Ottawa, Ontario
K1A 0N8

Telephone: (613) 993-8976
Facsimile: (613) 993-7038
E-mail: sincero@tc.gc.ca