Frequently asked questions about NETFILE --
Access to NETFILE

1. Where can I find my access code?
2. I lost my access code.
3. My access code was compromised. I need a new one.
4. What if I can't access the transmission page on the NETFILE Web site?
5. I didn't receive a personalized income tax package and I don't have an access code.
6. Why doesn't the CRA provide one access code for the whole family?

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1. Where can I find my access code?
   The four-digit number printed on the label sheet of your income tax package is your access code to use NETFILE. The access code can also be used for TELEFILE if you received an invitation.
   
   
2. I lost my access code.
   Starting February 12, 2007, you can use our access code on-line service or call the e-service Helpdesk at 1-800-714-7257 (from anywhere in Canada or the United States) during our Helpdesk hours of service. If you are outside Canada or the United States, call us collect at 204-984-0120. If you use a Teletypewriter you can contact the e-service Helpdesk at 1-888-768-0951. We will be happy to provide you with an access code providing the information you give us matches what we have in our files.
   
   
3. My access code was compromised. I need a new one.
   Starting February 12, 2007, call the e-service Helpdesk at 1-800-714-7257 (from anywhere in Canada or the United States) during our Helpdesk hours of service. If you are outside Canada or the United States, call us collect at 204-984-0120. If you use a Teletypewriter you can contact the e-service Helpdesk at 1-888-768-0951. We will be happy to provide you with a new access code providing the information you give us matches what we have in our files.
   
   
4. What if I can't access the transmission page on the NETFILE Web site?
   This could mean that your version of browser software doesn't meet the security standards for sending tax information to us. Visit Your browser to verify the security level of your browser and, if necessary, upgrade your version. Ensure your 128-bit SSL security is enabled.
   
   
5. I didn't receive a personalized income tax package and I don't have an access code.
   NETFILE is available to most Canadians to file their 2006 tax returns. If you did not receive a personalized income tax package, starting February 12, 2007, you can use our access code on-line service or call the e-service Helpdesk at 1-800-714-7257 (from anywhere in Canada or the United States) during our Helpdesk hours of service. If you are outside Canada or the United States, call us collect at 204-984-0120. If you use a Teletypewriter you can contact the e-service Helpdesk at 1-888-768-0951. We will provide you with an access code providing the information you give us matches what we have in our files.
   
   
6. Why doesn't the CRA provide one access code for the whole family?
   The access code, along with your date of birth and social insurance number is your electronic signature. Therefore, you can only transmit one return, with one access code. The access code is confidential and should not be given to anyone, including family members.