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Advance Commercial Information (ACI)
Contact Names and Telephone Numbers
The following contact names and telephone numbers are available to assist clients.
National Risk Assessment Centre - ACI Marine Targeting
Calls to the NRAC should only relate to Risk Assessment notices, e.g., Do Not Load, Do Not Unload, etc., issued by the NRAC. Questions related to notices from the local Customs offices are to be directed to the appropriate office in the Region.
Hours of Coverage
24 hours per day, 7 days per week
Telephone Number
1-800-523-5072
Electronic Commerce Unit
Calls to the ECU should only relate to data transmission problems, e.g., interpretation of message standards and code sets, system failures, etc.
Calls within Canada and the U.S.
Hours of Coverage
8:00 a.m. - 5:00 p.m. EST
Telephone Number
1-888-957-7224
Overseas callers
Hours of Coverage
08:00 to 17:00 EST
Telephone Number
(613) 946-0762
Hours of Coverage
17:00 to 08:00 EST
Telephone Number
(613) 946-0763
An officer is on call for emergencies. Clients must phone the 1-888 number or (613) 946-0763 to obtain the pager number.
ACI Program and Policy
Hours of Coverage
Regular Business Hours
Telephone Number
(613) 952-1070
| Last updated: 2005-12-13 |
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