Assessments and Audits

Q7. What process will be in place if an organization does not agree with their rating/score?

Any company that does not agree with their score will have the same rights to appeal as they do now. There are three scenarios that can be contemplated:

1. In instances where an organization cannot demonstrate that they have a safety management system in place that meets the standard 3 or minimum compliance, they will have to produce a corrective action plan that demonstrates how they will meet the standard. 
2. In respect to issues where the company is deemed non-compliant and the findings are significant enough that enforcement or certificate action is taken, the company will have the right of appeal to the Transportation Appeal Tribunal of Canada (TATC).
3. In cases where a company has met or exceeds the minimum standard, but does not agree with the rating, the company may submit additional information (documentation or other evidence) during the assessment time frame to demonstrate their claim. Companies are given adequate time during the assessment process to demonstrate the effectiveness of their system. For example the documentation review commences two months in advance of the physical assessment.  Where documentation is inadequate or missing the organization will be given notice that they should provide the information. Likewise in the physical assessment phase organizations will be given ample advance notice of required personnel and should make them available for the assessment process.

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