How to arrange for direct deposit or change your information

You can have the following amounts deposited directly into your account at a financial institution in Canada:

• your income tax refund,
• your GST/HST credit
• your Universal Child Care Benefit (UCCB) payments,
• your Canada Child Tax Benefit (CCTB) payments (including those from certain related provincial or territorial programs).

Your direct deposit request will stay in effect until you change the information or cancel the service.

Here is how to arrange direct deposit:

By mail

With your income tax and benefit return: Complete the "Direct deposit - Start or change" section on your return. If you want your CCTB payments deposited in the same account, simply check box 463. If you want it to be deposited in a different account, complete and attach a Form T1-DD(1), Direct Deposit Request - Individuals, (see below for how to get that form).

At any other time: If you would like to start direct deposit, or to change information you already gave us, complete a Form T1-DD(1), Direct Deposit Request - Individuals, and mail it to the same tax centre where you sent your income tax and benefit return.

In person

You can drop off your completed Form T1-DD(1) directly at a tax office.

By phone

You can call 1-800-959-8281 if you need help to complete the direct deposit information, or to cancel the direct deposit service.

Note: To help prevent fraud, we do not accept changes to your banking information over the telephone. The only changes we can make are to cancel the direct deposit for any of your payments, or to arrange for additional payments to be deposited into an existing direct deposit account.

How you can get a Form T1-DD(1)

By internet: You can view and print a Form T1-DD(1) online or you can download the file onto your computer's hard drive. You can also use our online order form to have a printed copy of a T1-DD(1) form, and other forms and publications, mailed to you.

By phone: You can have a printed copy of a T1-DD(1) form, and other forms and publications, mailed to you by calling 1-800-959-2221.

In person: You can get forms or publication at any tax office.

Note

If you are changing the account into which we deposit a payment, do not close the old account before we deposit the payment into the new one. If your financial institution advises us that you have a new account, we may deposit your payments into the new account. If, for any reason, we cannot deposit a payment into your account, we will mail a cheque to you at the address we have on file.