Contact the Registered Plans Directorate

For information, you can contact us by telephone, fax, mail or courier:

Telephone
In the Ottawa area
For service in English 613-954-0419
For service in French 613-954-0930

Toll free elsewhere in Canada
For service in English 1-800-267-3100
For service in French 1-800-267-5565

• Agents are available Monday to Friday (except holidays) from 8 a.m. to 5 p.m. (Eastern time). Any calls we receive after those hours will be directed to a voicemail system. We will return the calls the following business day.

Fax (Secure)
613-952-0199

Mail
Registered Plans Directorate
Canada Revenue Agency
Ottawa ON  K1A 0L5

Courier
Information Holdings Operation Section - Pensions
Registered Plans Directorate
Canada Revenue Agency
875 Heron Road, A-200
Ottawa ON  K1A 1A2

• Hours of operation:
  Monday to Friday 7:30 a.m. to 3:30 p.m. Couriers should go to the loading dock for delivery and signature.
• Secure handling:
  If you wish to send plan-relared information to us by courier, especially RSP/RIF listings on CD, please note that information related to particular plans is sensitive information that must be handled securely.