Border Information Service (BIS) Online

The Border Information Service Online, or BIS Online, gives you access to all the recorded phone information from the BIS telephone system in a convenient navigable format. Simply choose one of the categories below and follow the links to answer many of your basic border services questions.

For in-depth inquiries, call the BIS phone service during regular business hours - Monday to Friday (except holidays) from 8:00-16:00 local time, and press 0 to speak to an agent:

Choose from the following online topics:

Personal traveller
Information on personal exemptions, vehicle Imports, postal importations, CANPASS, NEXUS and more

Business importation/exportation
Information on commercial importation/exportation, free trade agreements, currency and monetary instrument reporting, CSA, FAST, AMPS

Exchange rates
Notice: The currency converter is currently experiencing technical difficulties. To obtain information related to currency conversions please contact the
BIS phone service.

Coming to Canada
Information on moving to Canada to study or work, seasonal residents, settling in Canada, moving back to Canada.