Client Assistance - General Enquiries

Our bilingual toll-free telephone service is available weekdays (except statutory holidays) from 8 a.m. to 8 p.m. eastern standard time and provides:

• general information to the public about registered charities;
• answers to questions on the issuance of official donation receipts, completion of applications (T2050), and annual returns (T3010A);
• operational guidance to existing registered charities; and
• information to potential applicants on the process of applying for registration.

You can contact us by telephone, fax, or in writing at:

Telephone:
Ottawa area - (613) 954-0410 or (613) 954 6215 (bilingual)
Toll Free - 1-800-267-2384 or 1-888-892-5667 (bilingual)

Fax: (613) 954-8037

Address:
Charities Directorate, Canada Revenue Agency
Ottawa, Ontario K1 A 0L5