FAQs about this site

1. Why can't I request information from the CRA by email?
2. Are the consolidated statutes and regulations, such as Income Tax Act, on the CRA Web site?

1. Why can't I request information from the CRA by email?
The CRA cannot respond to email enquiries about programs or services to maintain security and confidentiality. If you want to ask program-specific questions, for example, about GST/HST, income tax, family benefits, or payroll source deductions, please call us, make an appointment, or write to us.

We do, however, welcome comments and suggestions on our Internet service by email.

2. Are the consolidated statutes and regulations, such as Income Tax Act, on the CRA Web site?
The CRA does not publish any consolidated statutes and regulations, either in print or electronically.

However, the Department of Justice Canada offers consolidated statutes and regulations on its Web site, including the Income Tax Act.

The consolidated statutes and regulations are also available through some commercial publishers, including Carswell, CCH, CICA, and Ernst & Young.