Support

Our glossary and series of frequently asked questions may provide help.

Are you new to Internet Filing? provides a basic set of instructions on how to use Information Returns Electronic Filing.
FAQ - Desktop application provides a list of frequently asked questions about the desktop applications.
FAQ - General includes topics such as who, what, when, where, and how to use Information Returns Electronic Filing.
FAQ - Security explains topics like 128-bit SSL encryption.
FAQ - T4 Web forms explains T4 Web forms and other technical questions you may have.
FAQ - Using Internet filing explains certain restrictions, administrative requirements, dates, and deadlines.
FAQ - Web access code explains the Web access code and where you can find it.
Glossary provides a description of the various terms used in Internet filing.
Java Runtime Environment explains what the Java Runtime Environment is and any other technical questions you may have.