Frequently asked questions

epass Canada - Provides information about epass Canada, how to register for a Government of Canada epass to access the CRA epass services and how to change your User ID, Password and Revoke your epass.

Problems accessing epass Canada - Provides answers to problems you may encounter within epass Canada.

Authentication at the CRA - Provides information about the SIN, date of birth, line 150, the postal code or zip code, the CRA Security Code and access code.

Problems entering your personal authentication information for My Account for individuals or My Business Account - Provides answers to problems you may have with these fields.

Problems entering your personal authentication information for Represent a client - Provides answers to problems you may have with these fields.

Security - Covers topics such as cookies, browser security, security of your personal information and blocking access to the CRA epass services.