Canada Border Services Agency

Fairness Initiative

The Canada Border Services Agency (CBSA), has announced the launch of a consultation process on a new Fairness Initiative to ensure that Canadians and visitors to Canada are treated fairly and can expect to receive the best possible service when crossing the border and in all other dealings with the CBSA.

This Initiative includes a series of proposed commitments on how people should expect to be treated by the CBSA. The CBSA will start consulting immediately with clients and stakeholders, including members of the Cross-Cultural Roundtable on Security and Ethno-cultural communities, in order to obtain their feedback. These consultations will be conducted across the country until the fall. The CBSA wants to ensure its clients' views and perceptions are taken into consideration in the development of a comprehensive, unbiased and transparent Fairness Initiative.

The CBSA's commitment to fairness is based on six pillars: respect and courtesy, fair application of the law, privacy and confidentiality, bilingual service, accurate information about entitlements and obligations, and review of our actions or decisions.

• CBSA launches consultations on a new Fairness Initiative (2005-07-11)
• Fact Sheet: Fairness Initiative
• A Commitment to Fairness
• PSEPC Backgrounder

• Submit comments or obtain additional information from the CBSA concerning the consultation process on the new Fairness Initiative