Employment Insurance (EI) commitments to employers and what we ask employers

We work closely with employers to ensure that the Employment Insurance program is administered fairly and efficiently. Here are Human Resources and Skills Development Canada's (HRSDC) commitments to employers, and here is what we ask of you.

What employers can expect from HRSDC

• Prompt and courteous service in both official languages.

• Accurate and timely information on programs and services.

• Access to labour market information to help you find workers.

• Advice on proceeding with appeals of HRSDC decisions involving your business.

What HRSDC expects employers to do - EI program

• Complete and issue Records of Employment when employees stop working.

• Accurately record the reason for separation, hours worked, gross earnings, and any money paid or payable on separation.

• Advise employees to register for EI benefits within four weeks of separation.

• Complete and return promptly all requests for information from HRSDC officials.

• Advise us if someone is offered work with your business but does not accept it.

• Contact us if you become liable for an arbitration award, settlement or similar payment for a former employee.