• For questions relating to trains
• For questions relating to importing/exporting interprovincially by rail
• For questions about freight rates and scheduling rail shipments
• For questions about passenger tickets for national journeys
• For questions about passenger/ticketing information within BC
• Where can I get other publications regarding rail shipments?

For questions relating to trains, including:

• Noisy trains and whistles
• Reporting an accident or safety concern
• Requests for inspection, or addition/removal of crossing
• Reporting a blocked crossing for more than 5 minutes
• Coal dusting

  contact: Transport Canada, Surface Railway Safety
  225-625 Agnes Street
  New Westminster, BC
  V3M 5Y4
  Tel: (604) 666-0011
  Fax: (604) 666-7747

For questions relating to importing/exporting inter-provincially by rail:

• If the question is about dangerous goods, contact:
  Transport Canada, Surface
  Dangerous Goods
  225-625 Agnes Street
  New Westminster, BC
  V3M 5Y4
  Tel: (604) 666-2955
  Fax: (604) 666-7747
• If the question is not about Dangerous Goods, call:
  Canadian National Railways, Canadian Pacific Railways, or Burlington Northern Railway

For questions about freight rates and scheduling rail shipments:
Contact the railway companies.

For questions about passenger tickets for national journeys:
Contact Via Rail Passenger Information at 1-888-VIA-RAIL.

For questions about passenger/ticking information
Contact BC Rail at (604) 631-3500 or Rocky Mountaineer Railtours at (604) 606-7245.

Where can I get other publications regarding rail shipments?
Other publications can also be found through the Railway Safety office or on the web-site.