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Is the federal or provincial government
responsible for vehicle safety?
Transport Canada is responsible for enforcing the Motor
Vehicle Safety Act. The act covers all equipment on vehicles that is
supplied by the manufacturer. The Motor Vehicle Safety Act applies only to
original equipment as it is manufactured. Safety concerns following the repair
of your vehicle come under the jurisdiction of the provincial government.
Whom do I contact if my car has a safety-related defect?
If you suspect that your car has a safety-related defect that is the result of
the vehicle's manufacturer (i.e. not caused by repairs after the car was built),
phone Transport Canada Road Safety at 1-800-333-0510; or write to:
Road Safety Directorate
Transport Canada
Place de Ville, Tower 'C'
330 Sparks Street
Ottawa, Ontario
K1A 0N5
Generally, safety-related defects include:
- seat belt problems
- suspension failures
- electrical shorts
- fuel leaks
- sudden steering or braking loss
- trailer coupling failures
- stalling
- disconnected or stuck accelerators
- corrosion affecting safe operation
- problems with original axles, drive
- shafts, seats and seat recliners,
- defrosters and windshield wipers.
How do I find out if my car has been recalled?
If you believe that your car has been recalled, but have not received
notification from the manufacturer, you may wish to contact your local dealer.
Or, you can contact Transport
Canada's Road Safety Defects and Recalls number at 1-800-333-0510.
If I buy a used car how do I make sure I am notified of
recalls?
If you purchase a used car, it is imperative that you inform the manufacturer of
the model and serial number of the car, as well as relevant personal information
about yourself (i.e. name, address, telephone number). The address of the
manufacturer may be found in the vehicle handbook or at your local dealer.
Whom do I contact if my car has a safety problem caused by
a repair?
Perceived safety concerns caused by the negligence or incompetence of the
repairer may be mediated by the Investigation Branch of Consumer Services of the
Government of British Columbia. They can be contacted at:
Consumer Investigations
Suite 402
4211 Kingsway Ave.
Burnaby, B.C. V5H 1Z6
Tel: (604) 660-3570
Fax: (604) 660-3521
and in Victoria at:
Consumer Investigations
5 - 1019 Wharf Street
Victoria, B.C. V8V 1X4
Tel: (250) 387-3045
Fax: (250) 953-3533
Where can I find regulations and procedures that deal with
airbag safety?
Transport Canada publishes a brochure titled "What You Should Know About
Air Bags (TP12843) which outlines risks and safety measures associated with
airbags. For a copy of this publication and/or more information on airbag
safety, contact the Road Safety and Motor Vehicle Regulation branch of
Transport Canada regional office at (613) 993-9851 or 1-800-333-0510.
Where can I find regulations and procedures dealing with
safety restraints for children?
Transport Canada publishes a brochure entitled "Keep Kids Safe: Car-Time
1-2-3-4 (TP13511E), which outlines Transport Canada's safety regulations and
procedures for child
car safety. For a copy of this publication and/or more information on child
restraints, contact the Road Safety and Motor Vehicle Regulation branch of
Transport Canada at (613) 998-8616 or 1-800-333-0371, or your Consumer and
Corporate Affairs Canada regional office at (604) 666-5006.
Where can I find information and statistics about safety
restraints?
Transport Canada maintains a wealth of information and statistics dealing with
the usage and effectiveness of seatbelts and other safety restraints. To obtain
copies of Transport Canada studies and programs dealing with seatbelts and
safety restraints, call toll-free 1-800-333-0371.
Where can I find copies of Transport Canada acts and
regulations dealing with safety restraints?
All of Transport Canada's acts and regulations are available to the public, and
may be found at the Transport Canada regional library and at public libraries.
Also, all of Transport Canada's acts and regulations are located at http://www.tc.gc.ca/roadsafety/reg/reg_e.htm.
Whom do I contact to find out about transporting
dangerous goods by road?
Transport Canada has very strict regulations regarding transporting dangerous
goods by road. Before transporting goods, you must contact an inspector at
Transport Canada at (604) 666-2955.
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