The government’s management framework ‘Results for Canadians’ commits managers to sharpen their citizen focus, apply sound public services values, manage for results and to spend in a responsible manner. Accordingly, Civil Aviation has a responsibility to monitor the performance of policies, programs and initiatives and to make sound decisions based upon risk management principles. As a result, the Quality Assurance and Review (QAR) Division was created to provide a sound quality management and quality assurance framework for Civil Aviation in Canada.

The QAR Division objectives include:

• Developing and implementing an Integrated Management System (IMS) that incorporates risk management, levels of service, quality assurance, and performance measurements;
• Assist functional and operational Divisions to continuously improve processes and systems by conducting reviews, evaluations and follow-up activities;
• Consult with internal and external clients to achieve mutually beneficial and cooperative working relationships; and
• Facilitate working and focus groups to identify issues and share best practices.

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