| Recommendations |
Management Response/Action Plan |
OPI/OCI |
| Web site users are moderately satisfied with the Web Presence
but would like to see improvements in the time it takes to access information,
the search engine, and the site’s organization and ease of use. |
We will continue implementing improvements already underway
that contribute to Web Presence outcomes (e.g. improved organization of
information and better search results).
Develop work plans annually for Internet and Intranet that include actions
towards making improvements as identified in the survey findings.
Continue to hold regular WEWG and WMB meetings and disseminate quality
assurance reports to TC web community.
|
Electronic Communications |
| There is insufficient data to properly assess the cost-effectiveness
of the Web Presence. |
Our web presence is a collaborative effort. We need to
manage it well and maintain and upgrade our web content on a continual
basis. Building the web into our business planning process will help us
to be more strategic.
|
Electronic Communications/
WMB |
| |
Begin collecting data on the costs to provide
the Web Presence. Possibly benchmarking against other departments if the
data is available.
|
Departmental Evaluation Services/Electronic Communications |
| Departmental Evaluation Services (DES) found that the
6 studies conducted were very useful in assessing the success of TC’s
Web Presence. These types of studies should be continued to support the
future evaluation and to assist in measuring the ongoing performance of
the Web Presence. The visitor patterns are consistent with claims that
the Web Presence is enhancing public knowledge and understanding. Concrete
data is not available to show if this is leading to an enhanced capacity
for users to make more informed decisions and to take action to make the
transportation system safer, more efficient, and more sustainable.
|
In the next set of surveys, more questions should be included
on the impact of the Web Presence on the behaviour of users.
DES will be requested to provide input into the formulation of questions
for future surveys to ensure the questions support the future evaluation.
|
Electronic Communications
/DES |
| The overall effectiveness of the WMB needs improvement to
facilitate the achievement of the intended outcomes of the Web Presence. |
Ask its members to identify what improvements specifically
are needed for improving the effectiveness of the WMB.
Develop an action plan to implement affordable measures that will improve
the WBS’s effectiveness.
|
Electronic Communications
/WMB |
