Food > Food Recalls / Allergy Alerts > Recall Plans 

Office of Food Safety and Recall

We created the Office of Food Safety and Recall (OFSR) to coordinate food emergency response with CFIA staff across Canada and external partners. Timely and effective response to food safety emergencies is the priority of the OFSR. The OFSR established a 24 hour service standard to respond to all Class One food recalls.

Notify the CFIA immediately when you suspect that your firm has sold, distributed or imported a product that may pose a serious risk to consumers. Provide the CFIA with the following information:

• a detailed description of the nature of the problem
• the name, brand, size, lot code(s) affected
• details of complaints received and any reported illnesses
• the distribution of the product - local or national
• when the product was distributed (specific dates)
• label(s) of the product(s) which may be recalled
• the total quantity of product imported and distributed
• the name of your firm's contact with the CFIA
• the name and telephone number(s) for your firm's after-hours contact

This information is pertinent for the CFIA to develop an accurate and complete risk management strategy.

RECALL CONTACT LIST - CANADIAN FOOD INSPECTION AGENCY (CFIA) NOTIFICATION

Atlantic	506-381-7683
Quebec	866-806-4115
Ontario	416-665-5049
Manitoba / Saskatchewan	204-229-9896
Alberta	403-661-7505
British Columbia	604-775-6085