Annex 10 and 11 - Directives on CFP - Process to select Sponsor
ANNEX 10 – CFP Agreement Status Report
This is an example of the template only.
ANNEX 11 –Office of the Fairness Advisor for Sponsors
A key element of Service Canada accountability and client service is the creation of the position of Fairness Advisor and the establishment of an office to support this function: the Office of the Fairness Advisor. This initiative provides a mechanism for service delivery organizations to voice their comments, complaints, and suggestions for improvement, concerning the processes related to the delivery of grants and contributions by Service Canada. The Office will be a key point of contact to enable dialogue and feedback on issues of fairness, integrity, and respect for the rules and to recommend solutions in a timely manner, thereby helping Service Canada continue improving its relationship with its community partners and through them, improving the delivery of services to Canadians.
The Advisor will be responsible to ensure that current practices related to the administration of grants and contributions (Gs and Cs) are implemented in a fair, open, transparent way and that the Terms and Conditions and related rules have been followed. In addition, complaints regarding Departmental adherence to published standards of service, quality, and performance will be assessed.
The Fairness Advisor will also have a capacity to engage in dialogue with community delivery partners, to help identify continuous improvement to the service delivery relationship and to advise on development and implementation of new practices which would enhance fairness
Acting as an independent and objective fact-finder, the Fairness Advisor will work for the timely resolution of complaints.
The Fairness Advisor will act as a champion of good service policies and practices for collaboration between Service Canada and its community partners, to bring greater transparency, consistency, respect, and understanding to this critically important relationship.
Service Canada has worked in collaboration with voluntary sector stakeholders (The Service Canada/Voluntary Sector Joint Working Group) to establish the terms of reference, a mission and operating principles for the Office.
If a service partner organization has gone through all normal processes for resolution of issues or concerns and feel that they are still not satisfied, they can submit a complaint to the Interim Fairness Advisors at nc-fairness-impartialite-gd@servicecanada.gc.ca
March, 2006
