Help

This help page is intended to assist your navigation of the Infrastructure Canada Web site and provide assistance locating information or using features such as how to search our site.

If you need help, please try one of the links below.

Finding Information

You can find information on the Infrastructure Canada Web site by using one of the following methods:

• Navigation
  Browsing this site is facilitated via the use of the navigation bar located on the side of every page.
  
  
• Frequently Asked Questions
  We invite you to read our Frequently Asked Questions (FAQ), which addresses many of the most common questions.
  
  
• Search Engine
  The search engine offers quick access to information through bilingual (French or English) keyword or phrase searches. For help using the search function refer to the Tips for searching.
  
  
• Site Map
  The site map is a visual model of the layout and content of the Infrastructure Canada Web site. It is organized hierarchically, breaking down the site's information into increasingly specific issue areas.

For help on ICP Projects please refer to the specific ICP Help Section.

If you cannot find the answer to your question on any of the pages referred to above, please contact us.

Infrastructure Canada Web Site Specifications

This site uses 216 colours. Your system should be configured to display at least 256 colours in 640 x 480 resolution or higher. Your WWW browser should be capable of displaying tables, handling electronic forms, displaying graphic images, and support all HTML extensions. A minimal connection of 28,800 BPS is also recommended.

Accessibility

Skip navigation links have been implemented on the Infrastructure Canada site with a view to making the information on this site accessible to all users, including persons with disabilities who use adaptive technologies to receive and disseminate information.

According to the Treasury Board's  Common Look and Feel Guidelines, the use of Access Keys M, 1 and 2 are to be eliminated, and the use of any other access keys discouraged because there is no way of knowing which access keys conflict with any assistive technology or other applications installed and running on users' desktops.

Alternate Format & Plug-ins

Information throughout the Infrastructure Canada Web site is provided in HTML as the primary format. In some cases, other software formats are provided as alternatives. To open these alternate formats, you may need to download and install one or more of the following on your computer:

Word Processing Software

• PDF - They may also be available as Portable Document Format. To view these files you will need Adobe Acrobat Reader. If the Adobe download site is not accessible to you, you can download Acrobat Reader from an accessible page. You can also visit the Adobe site for online conversion tools for PDF documents.
  
  If you choose not to use Acrobat Reader you can have the PDF file converted to HTML or ASCII text by using one of the conversion services offered by Adobe at http://www.adobe.com/products/acrobat/access_onlinetools.html.
  
  
• DOC - Some files are available in Microsoft Word or Rich Text formats. To view these files you will need  Microsoft Word Reader.
  
  
• XLS - To read a spreadsheet in Microsoft Excel format, you will need the  Microsoft Excel Viewer.
  
  
• PPT - Presentations are available in Microsoft PowerPoint format. To view these files you will need  PowerPoint Presentation Viewer.

Media Players (for viewing interactive content)

•  Flash
•  Quicktime
•  RealPlayer
•  Windows Media Player