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Mediation

The Agency offers mediation services for rail disputes. The Agency is committed to providing this service that enables parties to resolve their disputes through a simple and effective process, which is quick, flexible, and collaborative rather than litigious.

Mediation improves the line of communication between parties - especially those who have an ongoing relationship. It also facilitates balance between parties of differing strengths. The mediator and the parties work with each other as joint problem solvers to develop solutions tailored to the specifics of a situation. This results in better understanding between parties, and agreements that have high levels of satisfaction and commitment.

This service can be used to resolve rail and marine transportation issues related to rates, service obligations, competitive access, crossings, rail line and rail yard expansion, abandonment and noise, coasting trade, pilotage tariffs, and fees fixed by Canadian ports, to name a few.

For more detailed information about the Agency's mediation process please refer to the brochure entitled Resolving Disputes Through Mediation.

If you are familiar with the Agency's mediation process and wish to access the forms directly, please click on the following link: Mediation: Helpful Forms and Publications.

If you would like more specific information, or if you have any questions, please contact:

Manager, Mediation Unit
Tel: (819) 953-0328
Toll Free: 1-888-222-2592
TTY: 1-800-669-5575 or (819) 953-9705
Fax: (819) 953-5564
E-mail: mediation.transpo@cta-otc.gc.ca