CTA Home : Rail Transportation : Resolving Shipper Disputes

Resolving Shipper Disputes

In most commercial situations, shippers and carriers negotiate freight rates and levels of service themselves. If negotiations break down, a number of alternatives are available to shippers. The Agency helps resolve disputes between shippers and rail carriers. The Agency investigates complaints about:

The Agency also administers the final offer arbitration process and offers a mediation process.

• Railway Interswitching Rates and Regulations

• Level of Service:

  • What you need to know
  • Information for Shippers and Carriers - Guidelines for the Interpretation of "Substantial Commercial Harm"

• Rail Complaints Directorate:

  • on-line (HTML format), or
  • download it in PDF format (help on Adobe PDF files)

• Applications for Running Rights:

  • September 10, 2002 - Ferroequus Railway Company Limited (FE):
  • 505-R-2002 — Application by Ferroequus Railway Company Limited seeking the right to run and operate its trains on and over specified lines of the Canadian National Railway Company between Lloydminster, Saskatchewan and Prince Rupert, British Columbia and between Camrose, Alberta and Prince Rupert, British Columbia