Detailed Seminar Outlines

PM05 Managing Project Quality

14 Professional Development Units (PDU)

• Cost
• Target Audience
• Participants will learn how to
• Seminar highlights
• Pre-requisites
• Course Topic
• Course Format
• Language(s)
• Instructors
• Schedule
• Dates
• Time
• Location

Cost:

$675.00

Target Audience:

Project managers and aspiring project managers, project sponsors, team leaders, functional managers, and anyone who needs to successfully manage the quality of a product or service.

Participants will learn how to:

• Identify which quality standards are relevant to the project and determine how to satisfy them
• Apply the planned, systematic quality activities to ensure that the project employs all processes needed to meet requirements
• Monitor specific project results to determine whether they comply with relevant quality standards and identifying ways to eliminate causes of unsatisfactory performance.

Seminar highlights:

The aim of project quality management is to ensure the project will satisfy the needs for which it was undertaken. Quality is the totality of characteristics of an entity that bear on its ability to satisfy stated or implied needs. In order to fulfill these needs, they must be clearly stated through project scope management. Quality must be distinguished from grade.

This workshop provides participants with an in-depth view of what it means to implement quality management within the project management process. The various quality management processes are presented within the framework of the project life cycle. Issues surrounding quality, such as the cost of quality, are examined, and steps and techniques are presented for each of the following processes:

• Quality Planning
• Perform Quality Assurance
• Perform Quality Control

Participants receive instruction on how to employ many quality tools and models- such as the Kano model, the House of Quality, Fishbone Analysis, Process Flowchart, Quality Audits, Trend Analysis, Pareto Charts, and others. Then they have the opportunity to immediately apply many of the techniques using a case study.

Pre-requisites:

None, although a course in project management basics is recommended.

Course Topic:

IT Project Management

Course Format:

Seminar

Language(s):

English and French

Instructors:

Julie Grabb (English)

Schedule:

2 days

Time:

8:30 am to 4:30 pm

Location:

11 Laurier Street, Place du Portage, Phase III, 1E, Room 1-811