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1 800 O-Canada
Service Standards
We measure the following key service standards  and performance indicators to ensure the quality of the 1 800 O-Canada service.
Click on each service standard below to obtain more information about how we measure our success in that area.
- Efficiency
We will respond to enquiries quickly and efficiently without affecting the accuracy and depth of information required.
- Accessibility
Callers can expect to access our service consistently and easily.
- Courtesy
We will respond to callers with courtesy and professionalism and using proper telephone etiquette.
- Responsiveness
If we cannot find the correct answer or referral to immediately answer a caller's question about a Government of Canada program, service or new initiative, we will make every effort to respond to the caller in an appropriate time frame.
- Accuracy
The information officers will always be thorough in defining a caller's needs. The information officers will answer calls using all the tools and resources at their disposal.
- Privacy
We will respect the privacy of individuals as outlined in the Privacy Act.
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