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Client Corner

 

 

Good practices for better service

Avoid rush rates

  • Build sufficient time for translation into your production schedule
  • Estimate about 4 to 5 pages per working day
  • Advise us in advance if you expect to have a rush job
  • Wait until you have the close-to-final version of your document before sending it to us
  • Clearly mark the sections that we should translate

Let us know who your audience is

  • Knowing your audience assists us in adopting the appropriate style and level of language

Share your terminology and reference material with us

  • Help us get your terminology right and keep it consistent between documents by sending us reference material:
    • earlier editions of the document (in both languages)
    • any documents the writer used
    • previously translated documents on the same subject
    • contact information for a resource person (preferably the author)

Send us the files required for Web documents

  • Send us your files and we'll return the translation in the same format
  • If your request contains dynamic Web pages, send us all the files required to test the pages so that we can guarantee their technical quality

Do not hesitate to discuss any needs related to Web documents with your Client Advisor.

Plan the stages of larger projects

  • Identify large multistage projects (communication campaigns, Internet sites, training manuals, etc.) and contact your Client Advisor or Client Account Executive to establish a work schedule
  • If you need us to work on lengthy projects, consider submitting them in sections

Following these tips will help keep your project on track and avoid rush rates.

Consider other options

  • Consider getting us to do a summary instead of a complete translation (especially for translations into foreign languages)
Order on-line
This practice concerns only federal government employees
  • Use the on-line form
  • Clearly indicate your specific requirements in the "special instructions" section of the form
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Putting Quality into Words


Last Updated: 2005-05-24