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Frequently Asked Questions

1. Necessary Tools for Successful Application.

1.1 What version of internet browsers is required?
1.2 How do I configure the browser to enable successful data entry?
1.3 How do I make the pop-up windows function in CIHR web forms?
1.4 What free software do I need to view and print the applications?
1.5 Where do I find the appropriate program-related information?
1.6 Where do I request my PIN and / or login and / or create my password?

2. General Information

2.1 When is maintenance performed on the system?
2.2 Who should I contact if I need help?

3. New User

3.1 How do I get access to the web forms?
3.2 What happens if I forget my PIN or / and password?

4. Navigation

4.1 How do I create a new application package?
4.2 How do I create more than one application package?
4.3 How do I navigate through the application process?
4.4 How do I navigate through a module?
4.5 What is the file number?

5. Data Entry

5.1 How do I move the cursor from one field to another on a captured form?
5.2 How do I access the various lists, such as the list of classification codes or the list of areas of research?
5.3 Is it necessary to put the information in order, as mentioned on the form?
5.4 Can I insert information between two fields?
5.5 How do I fill in text boxes?
5.6 How do I ensure that the text entered in a text box will be printed?
5.7 How do I enter an amount?

6. Editing

6.1 How do I edit information that is already entered?
6.2 If I remove a line of information will there be a blank line when I print that page?
6.3 Can I access my forms at any time, to update them through out the year?

7. Printing

7.1 How do I print a printer friendly page?
7.2 What are the steps to follow when printing a form?
7.3 Can I modify the type and size of the printed characters?
7.4 Does CIHR accept forms printed from the Web site, even if the size of the characters does not reflect the rules in force?

8. Saving

8.1 How do I save the information entered?
8.2 Is there any validation done on the saved information?
8.3 How do I save an image of an application for viewing or printing only? (PDF image of the application for future references.)

9. Submitting your Application

9.1 How do I submit my application?

10. Industrial Partnership

10.1 How do I create Industrial Partnership Module?

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1. NECESSARY TOOLS FOR SUCCESSFUL APPLICATION

*This software may be downloaded free from the Internet.

1.1  What version of internet browsers is required?

Version 5.5+ of Internet Explorer* or Version 6.2+ of Netscape*.

1.2  How do I configure the browser to enable successful data entry?

Once your browser has been installed, we strongly recommend that you configure it using the following instructions:
Click on the browser you are using for the configuration instructions.

Internet Explorer* Version 5.5 +
1. Click on Tools found on the menu bar.
2. Click on Internet Options.
3. In the General tab, there is a section called "Temporary Internet Files". Click on settings.
4. Under "Check for newer version of stored pages" click "Every visit to page".

Netscape* Version 6.2+
1. Click on Edit found on the menu bar.
2. Click on Preferences.
3. Double click on Advanced.
4. Double click on Cache.
5. At the bottom where it says "Document in cache is compared to document on network" click "Every time".

1.3  How do I make the pop-up windows function in CIHR web forms?

Pop-up window blockers are frequently used by many systems.

Web forms use pop-up windows for functions such as the print / preview of  applications as well as displaying lists of values (e.g, organization and peer review committee lists).

In order for the above functions to work, pop-up window blockers must be disabled. Pop-up window blockers are included and enabled with many browsers and certain toolbars. To disable pop-up blockers, we suggest that you refer to the on-line help documentation for the browser and/or toolbars installed on your system. Alternatively, you may choose to contact your technical support department for further assistance.

1.4  What free software do I need to view and print the application?

You need Adobe Acrobat Reader Version 5+* (for viewing and printing the application itself)

1.5  Where do I find the appropriate program-related information?

You will find program-related information appropriate to your specific program on the CIHR website under Current Funding Opportunities, as well as the following:

If you are applying to a regular opportunity (part of CIHR's regular competition cycle), consult the Application Packages to determine what modules are required to complete your letter of intent, registration or application.

If you are applying to an occasional opportunity (competition that may only occur once), consult the "How to Apply" section in the description of the funding opportunity.

1.6  Where do I request my PIN and / or login and / or create my password?

Click here to Request your PIN and/or Login and/or Create your Password.

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2. GENERAL INFORMATION

2.1  When is maintenance preformed on the system?

Each day, we will make backup copies of our databases. During this time, you will not be able to save your information. The times for maintenance are the following:
Midnight to 12:30 a.m. (Eastern Standard Time)
8:00 to 8:30 a.m. (Eastern Standard Time)

You will be unable to access this site during maintenance. We suggest that you save your data regularly especially before these periods in order to ensure that no data is lost.

2.2   Who should I contact if I need help?

If you have questions regarding:

a. The electronic application process, contact us at: 613-941-0068 or webforms@cihr-irsc.gc.ca, we will get back to you within one business day.
Service hours: Monday- Friday- 8:00- 16:30 E.S.T

b. The program to which you are applying (e.g., content of application, program deadlines, eligibility, etc.), contact the staff responsible for the program. (Click here for Current Funding Opportunities where you will find a list of programs and their contact person.)

Please include in your message the e-mail address where you may be contacted as well as your telephone number.

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3. NEW USER

3.1  How do I get access to the web forms?

To have access to CIHR web forms, you must have a password protected Personal Identification Number (PIN). If you are an existing CIHR (or MRC) client, you will have to enter your PIN, and your password. If you are a new CIHR client, you will have to login to the PIN form screen to request a PIN and create a password. This is an on-line submission. You will be notified by e-mail within one working day of submission when CIHR has granted you access to web forms.

Each time you wish to log into the system, you will need your CIHR PIN as well as the password you have created. We suggest that you write down your PIN and password and keep them in a safe place. (Please note: the system is case sensitive)

3.2  What happens if I forget my PIN and / or password?

If you forget your PIN and/or password, you may access the forgotten PIN and/or password link, call (613) 954-1968 or send an e-mail to pin_nip@cihr-irsc.gc.ca. You will be asked to answer a few questions to establish your identity.

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4. NAVIGATION

4.1  How do I create a new application package?

To create a new application package, log on using your PIN and password. This will bring you to the "List of your applications" screen. Click on "Create new Application". Select the program to which you want to apply. This will open your main application module ( Research, Training) for the program under which you wish to apply. When you save any information in this module, your full application package will be created. (Click on the "save and exit this section" button to see your application package.) The modules required to build this application package will be listed in the "List of your applications" screen under a file number. These modules will be linked to each other. You can click on each module to fill out .

Note: If you are not applying to the Industrial Partnership programs, please disregard the Industrial Partnership Module that appears on your list of modules.

4.2  How do I create more than one application package?

Click on "Create new application" and select the second program to which you want to apply. Each application package will be identified by the file number and is independent to each other.

Note: If you are applying to more than one program, each requiring one or more of the same modules (e.g., research module), you must create a second application package. The onus is on the applicant to provide complete application packages.

4.3  How do I navigate through the application process?

Once you have selected the programs to which you wish to apply, and have saved the information, go back to the "List of your applications" screen and click on the module you wish to complete within the same file.

4.4  How do I navigate through a module?

The modules are broken down into sections. Select the section you wish to fill-in. Enter your information and save it. Remember to save the information you have already entered before changing to another section. A red check mark will indicate that the information has been saved in the section.

4.5  What is the file number?

The file number is computer generated when you create a new application package. This file number should not be confused with the application number. It is helpful in distinguishing different application packages, and can be used as a reference number when a partner fills in your Industrial Partnership Module (See section 10 for more information on the Industrial Partnership Module).

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5. DATA ENTRY

5.1  How do I move the cursor from one field to another on a captured form?

Hit the [TAB] key or move using the mouse.

5.2  How do I access the various lists, such as the list of classification codes or the list of areas of research?

When you see an image representing a list, click on the the image to view that list.

5.3  Is it necessary to put the information in order?

Yes. You must enter the information in the order that you want it to be printed.

Exceptions:

Operating budget Module: Human Resources section : The information is presented on screen and printed in the order it was entered in the Co-Principal Applicants/Co-Applicants section of the Research Module.

5.4  Can I insert information between two fields?

No, you cannot insert information between two fields. Information can only be entered in an empty field.

5.5  How do I fill in text boxes?

Text boxes are provided for typing some parts of your application. You may decide to type the information directly in that space or "copy and paste" text prepared using a word processing tool. Remember that you can only type regular text (upper and lower cases); the system will not accept bold or italics, accents, script or formulas. If you copy and paste text, the font will be system generated to courier 10.

5.6  How do I ensure that the text entered in a text box will be printed?

It is your responsibility to ensure that the text entered appears on the printed report. Once your text is typed or pasted, save the information. Go back to the sections screen, and click on the PDF Acrobat (print form) icon. Adobe Acrobat Reader will execute and your form will be displayed on screen. Move to the desired page and ensure that all of your text appears on the screen. To print, click on Adobe Acrobat Reader window "printer" icon.

5.7  How do I enter an amount?

You should enter numbers only (do not enter the "$" or "," or spaces). If you use a period to enter pennies, the amount will be rounded up (i.e. if you enter 10.50, it will be saved and displayed as 11).

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6. EDITING

6.1  How do I edit the information already entered?

To edit information that has already been saved, simply go back to the desired section and edit the information already entered. Remember to save the information once you have made your revisions. You can make corrections at any time.

6.2  If I remove a line of information will there be a blank line when I print that page?

No. You can remove a line and the system will reformat the page automatically.

6.3  Can I access my forms at any time to update them throughout the year?

Yes. You can update your forms at any time during the year. Please note: only revised paper copies will be considered.

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7. PRINTING

You may print your application at any time while you are still working on it.

7.1  How do I print a printer friendly page?

If you are interested in printing essential text from the CIHR website, go to the top right hand of the page and click on the "Printer-Friendly Page" link. This link strips the page of the menus surrounding it and leaves you with the essential information. Then click on the print button.

Using the Printer-Friendly Page link will also help solve the problem Netscape users have with the Browser freezing up.

7.2  What are the steps to follow when printing a form?

7.3  Can I modify the type and size of the printed characters?

No. You cannot modify the type and size of the characters. These parameters are set as part of the forms design. Text copied and pasted into text boxes on the web forms will automatically be converted to courier 10 which is the font specific to the text box.

7.4  Does CIHR accept forms printed from the CIHR Web site, even if the size of the characters does not reflect the rules in force?

Only electronic and fillable PDF forms printed from our web site will be accepted. The applicant will not be penalized at all. In some cases, we have selected a smaller font (courier 10) in order to be fair with an applicant who completes a section on the web in comparison with someone who completes it with a typewriter.

However, the applicant must verify the instructions in the "Text to be attached" section corresponding to font size.

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8. SAVING

8.1  How do I save the information entered?

To save the information you have entered in a section, click on the "Save" or "Save and Back to sections" buttons.

For a record to be saved, you must enter data in the mandatory fields. These fields are identified in bold titles.

8.2  Is there any validation done on the saved information?

No. It is the responsibility of the applicant to ensure that the application package is complete and that all the information required for evaluation is provided.

8.3  How do I save an application for viewing or printing only?

In order to save an application, follow the steps below:

Note: The copy that you save will be the file of the application you have saved, and will not include changes made later on, after the file itself has been saved. In order to have the latest file of the application saved, please re-save after making any further changes. This saved file is viewable and printable only, and is not capable of being word processed (filled in).

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9. SUBMITTING YOUR APPLICATION

9.1  How do I submit my application?

You must print and submit your full application package on paper in the required number of copies.

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10. INDUSTRIAL PARTNERSHIP

10.1  How do I create Industrial Partnership Module?

The Industrial Partnership Module is attached to all application packages.
If you wish to submit this application under the UI-Rx&D research program, an Industrial Partnership module must be completed by each partner.

There are two ways in which to fill in the Industrial Partnership Module :
1. If you wish to fill in the module yourself, be it partially or fully, click on the Industrial Partnership Module in your application package. If you have a second partner, you need to create a second partner by clicking on "create new partner". Fill in the form and save. From the Industrial Partnership Module screen, you can print the form and send it to your partner for completion of the module with required signatures.

2. If you wish for your partner(s) to complete the required information on their own, you can provide them the file number of the candidate (located on the top right hand corner of the file folder on your screen) to be entered when filling out the Industrial Partnership Module. This enables them to have the Industrial Partnership Module in their list of applications specifying your name and pertinent information. It will also appear in your application package under Industrial Partnership Module.

Note: Your partner(s) will have to request a PIN and create a password to access the web forms.


Created: 2003-04-15
Modified: 2006-06-14
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