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Mediation

The Agency has initiated a mediation pilot project within its Accessible Transportation Program. This will provide an alternate method of resolving disputes regarding accessible transportation issues. Mediation is now offered as an option when accessible transportation complaints are filed with the Agency.

Mediation has been used successfully in other areas of the Agency. It is a method that assists parties to resolve their disputes through a simple and effective process that is quick, flexible, and collaborative.

Mediation improves the line of communication between parties. It also facilitates balance between parties of differing strengths. The mediator and the parties work with each other as joint problem-solvers to develop solutions tailored to the specifics of a situation. This results in better understanding between parties, and agreements that have high levels of satisfaction and commitment.

Prior to implementing this pilot project, the Agency consulted with its Accessibility Advisory Committee and examined mediation models used by Canadian and American regulatory bodies. This was done to ensure that the Agency process was designed to properly accommodate the needs of all participants.

For more detailed information about the Agency's mediation process please refer to the brochure entitled "Resolving Disputes Through Mediation".

If you are familiar with the Agency's mediation process and wish to access the forms directly, please click on the following link: "Mediation: Helpful Forms and Publications".

If you would like more specific information, or if you have any questions, please contact:

Manager, Mediation Unit
Tel: (819) 953-0328
Toll Free: 1-888-222-2592
TTY: 1-800-669-5575 or (819) 953-9705
Fax: (819) 953-5564
E-mail: mediation.transpo@cta-otc.gc.ca