CTA Home : Complaints : Accessible Transportation

Complaints

The Agency has responsibilities for ensuring that all Canadians, including those with disabilities, can use Canada's federally-regulated passenger rail, ferry and air transportation systems without encountering "undue obstacles" when they travel.

If passengers have had difficulty travelling because of a disability, they can file a complaint with the Agency. Complaints can relate to the company that operates the transportation service or the terminal.

For more detailed information on the complaint process you may refer to the Accessibility Complaint Guide.

When filing a complaint, please ensure a copy is sent to the provider of the transportation service in question.

If you wish to make a complaint, use our online complaint form.

or

You may also write or fax us your complaint at:

The Secretary
Canadian Transportation Agency
Ottawa ON
K1A ON9

Fax: (819) 997-6727