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1 800 O-Canada
User Feedback
Communication Canada is committed to ensuring that 1 800 O-Canada continues to serve the public effectively. To accomplish this goal, we are committed to conducting an annual survey to give the public the chance to voice their opinions on 1 800 O-Canada and suggest ways to improve the service.
Satisfaction Usability Research
Every year, working with the Public Opinion Research Coordination group, 1 800 O-Canada will engage a private sector public opinion researcher to test its service. The confidential, voluntary surveys will involve a random sample of callers representing all regions across the country. Specific survey methods will vary from year to year.
This research will help us measure many aspects of 1 800 O-Canada's performance, including general satisfaction with the service, awareness of its mandate and effectiveness of 1 800 O-Canada advertising.
Public opinion research will also help us identify potential problems with 1 800 O-Canada as well as develop enhancements based on what citizens want and need. Conducting a survey every year allows us to get an ongoing report of how the public feels about the service.
Fairs and Exhibits
1 800 O-Canada team members often attend fairs and exhibits across the country where they provide visitors with demonstrations and receive feedback about 1 800 O-Canada.
Informal Feedback
The 1 800 O-Canada call centre plays a key role in helping update database information. Through their constant contact with the public, information officers obtain up-to-date information about programs, services and current events relevant to all the regions of the country. The public is also able to provide verbal comments and suggestions on how 1 800 O-Canada could be improved.
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