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Complaints

Interswitching

A shipper with access to only one railway at the origin or destination of a haul may have its cars interswitched from one carrier to another at prescribed rates, if the shipper's siding is within a 30-kilometre radius of the interchange point. Under certain circumstances, the Agency can permit interswitching beyond the 30-kilometre limit.

For more detailed information on the complaint process and the Agency's responsibilities regarding rail complaints, please refer to What you need to know and more particularly the section titled Relevant Sections of the Agency's General Rules.

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To file a complaint please contact:

The Secretary
Canadian Transportation Agency
Ottawa ON
K1A ON9

Fax: (819) 997-6727