Chronicle2005The target for 2005 is met: The Government On-line initiative is sun setting. In this context, leveraging the experience and progress gained through this initiative is essential. Accordingly, the focus during this last year of operations is on documenting and sharing lessons learned, exploring tools to facilitate the implementation of the outcomes management methodology, and implementing a strategy to accelerate take-up. These components are all part of due diligence to ensure that the work done under the Government On-Line initiative continues to be part of the solid foundation for future work on the broader service visions and business transformation agenda. Government On-Line built on lessons learned from Y2K. Continuing the practice of sharing lessons learned, the Government On-Line initiative expended efforts to review existing sources of data before interviewing actors from participating departments and agencies about what went well and what could be changed to improve future initiatives. In addition, Government On-Line also organized two sessions with departments and agencies where participants focused on lessons learned and recommendations for the future. The government is looking to formalize and embed the practice of outcome management, defined as the practice of assessing programs and services against identified outcomes and managing the achievement of outcomes by understanding risks, ensuring that risk mitigation strategies are in place, and tracking progress toward the realization of benefits. Outcomes may take the form of savings, service quality improvements, etc. By establishing a government-wide outcome management practice, the government will extend the definition of good performance beyond delivering projects well aligned with the government's broader strategic goals on time and on budget to delivering projects that produce the expected benefits listed in the business cases. Common marketing by departments and agencies of clustered and integrated services, particularly as more online services and tools become available, is a priority. The common marketing efforts focus on using research to guide promotion and marketing initiatives. The goals are to respond to Canadians' service priorities and expectations while increasing take-up. These efforts promote increased awareness and understanding of the government's commitment to respect citizens' privacy rights and protect the security of their personal information. Common marketing seems to yield results as noticed by the European Community. In an article entitled "Impressive e-government take-up in Canada" published on their Interoperable Delivery of European eGovernment Services to Public Administrations, Businesses and Citizens Web site in the Spring of 2005, it is noted that: "online services now account for 30% of all government transactions." Other Government On-Line Milestones
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