Centralization of Pension Services Delivery Project
Purpose
The purpose of the Pension Services Delivery Project (PSDP) is to progressively
implement, over the next five years, new and redeveloped pension services in
line with the future pension services delivery model described below. This project
contributes to the realization of Public Works and Government Services Canada's
(PWGSC) vision of providing best practice pension administration services to
all plan members, pensioners, employers and sponsors
Objective
The objective of the project is to improve the suite of pension services and
to pursue a centralized delivery of these pension services directly to employees
of federal government departments, Crown corporations, agencies and separate
employers, who are members of the plan under the Public Service Superannuation
Act (PSSA).
Project Result
The project result is that active contributors receive consistent quality pension
services:
- from pension experts located in PWGSC, with most services delivered by Superannuation,
Pension Transition and Client Services Sector (SPTCSS);
- from an efficient organization;
- utilizing streamlined business processes that maximize the potential of
self service and automation; and
- governed by standards equivalent to or better than industry best practices.
Project Life Cycle
Guiding Principles
In formulating alternate solutions to delivering pension services, the
project team will be guided by the following principles:
- contributors will have access to the pension experts;
- contributors will be provided with service at least equivalent to industry
best practices;
- contributors will receive a consistent level of service across Canada;
- there must be minimal risk associated with the implementation of new and/or
modified service offerings;
- contributors will receive uninterrupted service throughout the implementation
of new and/or modified service offerings;
- wherever possible, contributors will be provided with mechanisms to facilitate
self-serve;
- all service offerings must be cost effective;
- there must be clear and measurable service level standards established for
each service offering; and
- there will be proactive communication with all stakeholders.
Future Pension Services Delivery Model
A narrative of the following
diagram.
The Current Pension Delivery Model
**A narrative
of the current delivery model**
Other Pension Initiatives
Public Works and Government Services Canada (PWGSC) has embarked on a series
of related initiatives to ensure compliance with the Public Service Superannuation
Act (PSSA) pension legislation and to ensure that PWGSC is positioned to
effectively manage the future delivery of pension services. Following is a list
of these initiatives.
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