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No. 64
Resolving Common Problems with Pay and Pension Data
The Pension Data Correction Project team members in the NCR and Shediac are continuing to work with experts across the compensation community to resolve accounts with data discrepancies in the pay and pension systems.
In addition, since April 2006, a dedicated pay office project team in the NCR has been analyzing various cases with salary, service and/or contributor data discrepancies in the regional pay and contributor systems. In some of the cases, project staff can correct the data problems themselves. In other cases, they must seek subject matter expertise in pay offices or from departmental Compensation Advisors in order to fix the data errors.
The analysis to date has shown that the complexities of certain pay events are more prone to errors than others. These include such events as Leave Without Pay, Changes to Pension Type, Leave With Income Averaging, Education Leave, and Salary Changes. To share with you the results of this analysis, a Compensation Directive will be issued shortly providing updated procedures for the completion of these specific transactions. To support these procedures, a guide will be included that describes common types of errors found and a quick reference to manual tips and guidelines. The Compensation Directive will be updated to cover other business events as additional problems are identified.
"Our goal is to ensure the integrity of the data in our compensation systems and to provide accurate pay, pension and benefit information through our selfservice tools," says Tammy Labelle, Acting Director of the Pension Services Directorate. "To achieve this, we need your help," she notes. "The Compensation Directive and guide that we are developing will include tips that we have discovered on how to avoid common errors that occur in our day-to-day processing of complex compensation transactions. We are hopeful that by sharing these tips with you, together we will be able to increase the integrity of the data in our compensation systems."
More details on the Pension Data Correction Project can be found in COMPENSATION FOCUS #62 - Spring 2006, #61 - Winter 2006 and #58 - Spring 2005.
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