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Sector Web Site |
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PBDA Contact Information Sheet
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Division of Pension Benefits Services
Contact Information Sheet |
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| For general information about the Division of Pension Benefits, including access to respective forms, you are invited to consult the Pension Benefits Division Act Information Kit at the following address: |
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http://www.pwgsc.gc.ca/compensation/pbda/pbda-e.html |
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Our office hours are from:
Monday to Thursday: 8 a.m. to 4 p.m. (your local time)
Friday: 8 a.m. to 5 p.m. (Atlantic time) |
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| You can contact our office by: |
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| Telephone (Toll free): |
| 1 800 883-1411 |
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| Telecommunication Device for the Deaf: |
| (506) 533-5990 |
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| Facsimile: |
| (506) 533-5457 |
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E-mail:
she.pensionbenefitdivision@pwgsc.gc.ca |
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| For security reasons, we ask that you do not send us personal or confidential information via e-mail. This would include your Social Insurance Number (SIN) and your Pension Number (PN). Such information is not yet secure and can be observed by a third party while in transit. Accordingly, out of concern for our client security, we will not reply to you directly by e-mail if the answers to your questions contain personal or confidential information |
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| Mail: |
Superannuation, Pension Transition and Client Services Sector
Division of Pension Benefits Services
Public Works and Government Services Canada
P.O. Box 5010
Shediac, New Brunswick
E4P 9B4 |
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Service Standards
- The Superannuation, Pension Transition and Client Services Sector (SPTCSS) will return phone calls on Division of Pension Benefits related general inquiries within 48 hours.
- Requests for Division of Pension Benefits estimates will be completed by the SPTCSS within 5 working days from the receipt of all documentation/data. Where additional data is required from the compensation advisor, the request will be completed within an additional 7 working days.
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Should you have any comments or concerns about the services you have received from the SPTCSS, please call 1 800 883-1411 and request to speak to the Chief, Pension Portability Section at extension 8765. |
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