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Pension Transfer Services
Contact Information Sheet |
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| You can consult the Pension Portability Information Package for a general overview about the Pension Transfer option: |
| http://compensation.pwgsc.gc.ca/pen-ben/portability_pkg-e.jsp |
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| Telephone (toll free): |
| 1 800 883-1411 |
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| Telecommunication Device for the Deaf: |
| (506) 533-5990 |
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| Hours of Operation: |
Monday to Thursday: 8 a.m. to 4 p.m. (your local time)
Friday: 8 a.m. to 5 p.m. (Atlantic time) |
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| Facsimile: |
| (506) 533-5457 |
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| Mailing Address: |
Superannuation, Pension Transition and Client Services Sector
Pension Transfer ServicesPublic Works and Government Services Canada
P.O. Box 5010
Shediac, New Brunswick
E4P 9B4 |
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Basic conditions for an employee or potential plan member to be considered for a pension transfer: |
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- must have ceased to be employed by one employer and become employed by another employer;
- must not have received a return of contributions or any other pension benefit; and
- must be or become subject to the respective pension plan.
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Service Standards |
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- The Superannuation, Pension Transition and Client Services Sector (SPTCSS) will return telephone calls on pension transfer related general inquiries within 48 hours.
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- The SPTCSS has established new service standards for various steps in the pension transfer process. These standards are outlined in detail in the Pension Portability Information Package.
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Should you have any comments or concerns about the services you have received from the SPTCSS, please call 1 800 883-1411 and request to speak to the Chief, Pension Transfer Services at extension 8765. |
