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(Frequently Asked Questions)
| Is the RE-TOS system year
2000 ready? |
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Yes. It is recommended that you change your PC Short Date Format to
reflect a four-digit year, mm/dd/yy to mm/dd/yyyy - this is a Windows
user preference. However, if this small change is not made, 01/01/2000
will read 01/01/00. This change can be made from the Windows Control Panel
and is specific to your individual PC configuration.
| How do I change the RE-TOS
date format to yyyy/mm/dd? |
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You cannot. The RE-TOS application has no way of changing the date format
as it reads your PC configuration files to determine your preference.
If the current date format is not your preference, then you must make
the changes from within Windows from the Control Panel settings.
| Who is the system administrator?
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The system administrator is the person(s) who installed the RE-TOS system
on your PC or LAN. Alternatively, it could be a member of your technical
support team or supervisor. The name of the person who installed the RE-TOS
system can be found on the "About" box from the "Help" menu selection.
If there is no administrator name listed, it is because it was installed
on a local drive only or the system was not able to access the network
user names.
| Who has the system password? |
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The System Administrator would have the RE-TOS system password. The
last person, date and time the password was changed is displayed in the
"Security Administration" selection from the main "File" menu selection.
Rates have changed.
Is RE-TOS re-released with the new rates? |
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There is no new RE-TOS version with rate changes. The RE-TOS system
is not re-released every time there are rate changes. Rate changes to
the tables and updates are not the responsibility of the RE-TOS program
and changes are made manually. This is routinely authorized and completed
by the System Administrator of your system. Before this can be done the
administrator will need to obtain the rate change information.
| How do I update the RE-TOS
System tables? |
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The RE-TOS System tables can only be updated or edited by the RE-TOS
system administrator. The administrator will need the system password
to gain this access to the system. For details on making such changes
see RE-TOS - Updating the System Tables.
Prior to making changes, the system administrator or person making the
changes to the tables will require the rate change information. This information
is usually available by mid-December.
| Where do I get the information
for rate changes? |
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This information is usually available by mid-December and is provided
through Advisory Services. Any request for this information should be
addressed to your PWGSC Compensation Services office.
| I get the following message:
"Database is corrupt". What does this mean ? |
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This means that some routine maintenance is required by the system.
Your administrator should use the compact and repair features to correct
this problem.
| Other messages that may
seem odd are: |
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"ERROR 3183 & 3026 Not enough disk space".
It means your hard drive or your network drive disk space is low. Contact
your LAN Administrator or your technical support.
"ERROR 91 Object variable not set".
This is an indication that the system can not find the database files
needed. Sometimes Repair and Compacting is required but often it is a
network error. Try re-booting your PC by turning it off and on.
"ERROR 3186, 3046, 3188 Currently locked by user ...".
This is not really a problem: it only means another user is accessing
the same record at the same time as you.
"ERROR 3043 Disk or Network error".
This is your PC or network hardware encountering problems.
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