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Complaints

Joint Rates

A shipper may want to move traffic over a continuous route in Canada where the lines are operated by two or more railway companies. In such cases, the shipper may ask the companies to agree on a joint tariff for the continuous route and on the apportionment of the rate in the joint tariff. When the companies cannot agree on the joint tariff and rate apportionment, the Agency can direct them to come to an agreement or it can make the determination.

For more detailed information on the complaint process and the Agency's responsibilities regarding rail complaints, please refer to What you need to know and more particularly the section titled Relevant Sections of the Agency's General Rules.

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To file a complaint please contact:

The Secretary
Canadian Transportation Agency
Ottawa ON
K1A ON9

Fax: (819) 997-6727