About Us - The Organizational Readiness Office (ORO)
The Organizational Readiness Office (ORO) was established to address human resource
issues related to the government's Government On-Line (GOL) and Service Improvement
agendas, as set out in Results for Canadians.
The creation of a change management office demonstrates government's recognition that
the success of a service transformation agenda depends critically on ensuring that public
servants have the knowledge, skills, and competencies to deliver public services in an
integrated, client-centred, multi-channel environment.
The ORO has adopted a community-based strategy to address human resources issues
related to service transformation in the Information Technology (IT), Information
Management (IM) and Service Delivery communities. Members of these communities are public
servants who play strategically critical roles in transforming and "e-enabling"
service delivery. Community-led initiatives such as competency-based staffing, greater use
of pre-qualified pools, generic competitions for executive level positions, repositories
of work descriptions, and the e-Learning Gateway are demonstrating that existing
legislation and regulations are not insurmountable barriers to the modern management
practices needed to implement a service transformation agenda.
Sustainable "change readiness" requires leadership and commitment at all
levels of the public service. By engaging leaders within these three communities, the ORO
helps ensure that human-resource (HR) initiatives supporting the Service Transformation
Agenda are informed by an intersect of expertise from the communities and are
cost-effective, while respecting the responsibility and accountability of departments and
agencies.
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