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Complaint Form

Failure to give Notice of a Discontinuance or Reduction of a Domestic Air Service to a Community

Before proceeding, please note:

  • Air carriers are required to provide notice of a proposed discontinuance or reduction in domestic air services in 3 situations (see Discontinuance or Reduction of a Domestic Air Service to a Community under "Jurisdiction of the Agency").
  • If you believe that an air carrier has not given proper notice, you may complain to the Agency.

This form should be used to convey complaints pertaining to failure to provide notice and should not be used to convey complaints regarding such matters as: fares, cancellation of or delay in flights, baggage, reservations, or quality of service. Complaints of this nature should be communicated using the Air Travel Complaint form.

Any field marked by an asterisk (*) must be completed.

PERSONAL INFORMATION

Name:Last *
First *
Address: *
City *
Province/Terr. *
Postal Code *
Phone Number:Home:
Business:
Cellular:
Fax:
E-mail Address:

COMPLAINT DETAILS

  1. * Date on which the domestic services were discontinued or reduced:

  2. * Check and complete one (city and province required):

    • This complaint concerns discontinuance of domestic air services at:
      ; OR
    • This complaint concerns discontinuance of domestic air services between
      and
      ; OR
    • This complaint concerns a reduction of domestic air services at
  3. * Identify the air carrier who discontinued or reduced domestic air services:

  4. Identify any other domestic air carriers who provide domestic air services at the point or between the points specified in part (b) above:
    1. none
    2. only one other carrier:
    3. more than one other carrier:

Additional Information

Include any other information or document(s) you think would be helpful or useful in explaining your complaint.

You can also file a complaint of this nature in writing or by fax:

Manager, Licensing and Charters
Canadian Transportation Agency
Ottawa, Ontario K1A 0N9

Fax: (819) 953-5562

For more information on discontinuance or reduction of a domestic air service to a community, please call: (819) 997-6359.


Last Updated: 2005-10-03 [ Important Notices ]