The changes to the Canada Transportation Act enable the Agency to hear complaints on:
Fares on "Monopoly" Routes and International Routes
Terms and Conditions of Carriage ie: lost baggage, bumping,
Notice of Discontinuance
Charter flights
Customer service provided by an airline
Tour Operators
Problems in an airport terminal
Complaints concerning competition between airlines, the merger of Air Canada and Canadian Airlines or regarding predatory behavior by an air carrier
Bilingual service
Frequent flyer programs
Problems with Foreign Carriers
Safety
