Air Travel Complaints Reports

Report for the period - January 1, 2004 to June 30, 2004

•  on-line (HTML format)  • download it in PDF format (588 Kb) (help on Adobe PDF files)

Report Archives

•  For the period - July 1, 2003 to December 31, 2003  •  For the period - January 1, 2003 to June 30, 2003  •  For the period - July 1, 2002 to December 31, 2002  •  For the period - January 1, 2002 to June 30, 2002  •  For the period - July 1, 2001 to December 31, 2001  •  For the period - January 1, 2001 to June 30, 2001  •  For the period - July 5, 2000 to December 31, 2000

Responsibility

The role of the Air Travel Complaints Commissioner is to attempt to resolve complaints by consumers about air carriers either directly or in cooperation with other parts of the Agency and other government bodies when the traveller is not satisfied with how an airline has dealt with his or her complaint.

Report

Pursuant to section 85.1(6) of the Canada Transportation Act, the Air Travel Complaints Commissioner is required to prepare a report to the Governor-in-Council semi-annually. The report includes the number and nature of the complaints received, reports on any general problems observed, and identifies the names of air carriers about whom the complaints were made and the manner in which they were dealt.